Rules, Terms & Privacy

50+ rules that keep every visit fair, hygienic and delightful.

1. All items on our menu are subject to availability and may run out during peak hours.
2. Prices may increase or decrease based on market conditions (e.g. sudden rise in LPG/gas prices, high demand for a seasonal ingredient, festival supply shortages).
3. Padma Restro is a pure vegetarian kitchen — no non-veg items, eggs, or meat-based ingredients are prepared on the premises.
4. Every visible offer, banner, coupon or reward is governed by Terms & Conditions, even when a T&C link is not printed on it.
5. The classic 'Buy One Get One' offer requires a minimum single order of the qualifying item — the free item is of equal or lesser value.
6. Only one coupon or offer can be applied per bill unless explicitly stated.
7. Coupons and rewards are non-transferable and cannot be exchanged for cash.
8. Coupons are valid only until the printed expiry date and time.
9. Digital coupon codes must be shown before billing — they cannot be applied after payment.
10. Loyalty points are earned on eligible orders only and may exclude taxes, delivery charges, and promotional items.
11. The loyalty program is scheduled to launch in a few days; points earned before launch are subject to onboarding rules published at that time.
12. Reward redemptions once confirmed are final and cannot be reversed.
13. Management reserves the right to refuse service or withdraw an offer without prior notice.
14. Any dispute over a bill must be raised at the counter before leaving the premises.
15. Bills once paid are not refundable except in cases of clear food-quality issues verified by our team.
16. We do not accept outside food or beverages inside the restaurant.
17. Table reservations are held for a maximum of 15 minutes past the booked time.
18. Group bookings of 8+ guests may require an advance confirmation deposit.
19. Children must be supervised at all times inside the restaurant and kitchen-access areas are strictly restricted.
20. Smoking, vaping, and alcohol consumption are not permitted on the premises.
21. Photography of the food is welcomed; photography of staff or other guests requires their consent.
22. Loud music, external speakers, and disruptive behaviour are not allowed inside the restaurant.
23. Lost items should be reported at the counter — we hold found items for 7 days before disposal.
24. We are not liable for personal belongings left unattended.
25. Home delivery times are estimates and may vary due to weather, traffic, or order volume.
26. Delivery packaging is done hygienically; please check the tamper-evident seal on arrival.
27. If a delivery item is missing or incorrect, notify us within 30 minutes of receipt for resolution.
28. Cancellations for delivery orders are accepted only before the kitchen accepts the order.
29. Custom modifications (extra spice, no onion/garlic, jain, etc.) are best-effort and may not be possible during rush hours.
30. Allergen information is provided on request; despite care, cross-contact in a shared kitchen is possible.
31. We follow strict hygiene protocols — staff wear head-caps, gloves, and clean uniforms.
32. All fresh ingredients are inspected daily; anything not meeting our standard is discarded.
33. Water served is filtered and purified daily.
34. Dine-in service ends 30 minutes before closing to allow kitchen and hall cleanup.
35. Festival specials, seasonal thalis, and limited-time menus follow their own printed availability window.
36. Anniversary and festival offers cannot be clubbed with regular loyalty rewards.
37. Free items in a 'Buy One Get One' offer must be redeemed in the same bill — no rain checks.
38. Referral bonuses (when active) apply only after the referred guest completes their first eligible order.
39. First-order coupons are usable once per customer account and one per phone number.
40. Screenshots or forwarded coupon codes may be rejected if they are not linked to the original recipient's account.
41. Any attempt to manipulate coupons, loyalty points, or reviews may result in account suspension.
42. Reviews and feedback submitted through our forms may be used publicly in an anonymised form.
43. Complaints are read by our team and responded to within 48 working hours.
44. We reserve the right to update these rules, offer T&Cs, and privacy policy at any time — the latest version on this page is the effective one.
45. Continued use of our services after an update means acceptance of the updated rules.
46. By placing an order or dining with us, you agree to these house rules.
47. By creating an account, you agree to receive occasional service messages (order updates, offer reminders). You can opt out any time.
48. Our kitchen may substitute a minor ingredient of equivalent quality if the primary one is unavailable that day.
49. Photos of dishes on our website and social media are for reference — actual plating may vary.
50. Menu prices displayed online are indicative and the in-restaurant menu is the authoritative price list.
51. Any local/state taxes as applicable are added to the final bill.
52. In force-majeure events (power cuts, water shortage, strikes, weather), service may be paused without notice.
53. This policy is governed by Indian law and any dispute is subject to the jurisdiction of local courts.

Every offer we run — visible T&C link or not — is governed by these terms. If a specific offer card does not print T&C, this page is the authoritative source.